COMPANY POLICY
Before placing an order, please familiarize yourself with our company policy.
Stitch Graphic Interchange provides Embroidery Digitizing Services, Vector Conversion Services and Stock Embroidery Designs for sale, subject to the following terms. If you do not agree to the below terms and conditions, please do not use our services or buy our designs.
Copyright Policy:
For Custom Digitizing and Vector Conversion, the files are Digitized and Vectorized for the customer alone. The digitized files sent to customers can be used on any product and can be sold out. The customer will be the sole owner of the file and will have full rights of use. Stitch Graphic Interchange only converts the given artwork or logo to an embroidery file or vector file and will charge the fee for this service only. We do not do any embroidery or give away sew outs. Any job will be deleted from our system after one month of its conversion (sending to the customer) and will not be our property. Stitch Graphic Interchange will not use or re-sell these files in any case to any other customer. Stitch Graphic Interchange will not be held responsible for converting any copyright material. The customer must get approval from the specific company before sending us any conversion of copyright material.
Refund Policy:
Due to the electronic nature of the product (embroidery files / vector files) and it's ability to be reproduced, refunds are not offered. There is no “trial” or “grace period” after purchasing the files which means all sales are final however we will do the editing of files till the client is satisfied and most of the editing is done free of cost unless it is different than the initial requirement. You can see our Price page for further information regarding editing. We provide 30 days free editing as a standard, We only guarantee the quality of the files and formats we provide. If you purchase our designs for conversion or resizing or even opening in your own software and then saving it, then you do so at your own risk. We are not responsible for the quality of the converted or resized files or failure to convert or to resize them. These files are offered to you to be directly run on an embroidery machine.
Privacy Policy:
The information we collect from you will not under any circumstances be revealed or given away to any third party except in the case of a subpoena or another legal process. We will not keep any information about you longer than necessary. We do not charge your credit cards or paypal accounts directly. We are using 2checkout.com as our re-seller and entirely no sensitive information regarding credit cards or paypal accounts are provided to us.
