What software do you use for custom embroidery digitizing?
We use Wilcom for embroidery digitizing purposes.
What software do you use for Vector Conversion or Tracing?
We use Adobe Illustrator for Vector Conversion.
Are the price quotes for embroidery digitizing and vector conversion provided free of cost?
Yes. Price quotes and stitch estimates are provided
FREE of cost. Email us your artwork and give details
(Size, colors, format needed, fabric on which design
is sewn etc) and we will get back to you with quote and details.
How can I place my order?
Just email us your order along with the relevant
details and attached artwork / logo on firstname.lastname@example.org.
We will get back to you with a confirmation email with in 12 hours.
Please check your junk/ spam email if you have strict filters and
add our email address in your allow list.
What type and quality of file I need to submit for custom embroidery digitizing?
You can submit jpg, gif, bmp, tif, pdf, ai, cdr, eps, ms word format files.
Care about quality? Better the artwork, better the final product.
So it is appreciated to submit a relatively clear image with color separations.
What is the most important information that I need to email you for custom embroidery digitizing?
You need to send the following.
1. Your artwork / logo
2. Desired size (either width or height in mm or inches).
If one side dimension is given, it automatically means that the other side is to be kept in proportion.
3. Your desired embroidery digitizing or vector format? If not mentioned, we will send you the digitized file in dst format and vector file in ai format.
4. Number of colors for embroidery digitizing job.
5. Any specific optional instructions about stitch count, thread trims and fabric.
(we use thread trims mostly where required). If you do not need thread trims, please do let us know.
How would I know if my digitized file is ready?
As soon as your digitized file is ready, an embroidery view capture picture will
be emailed to you as evidence along with the instructions to submit payment.
As soon as we get payment from your side, we will email your desired embroidery
digitizing file format to you. Please make sure to check your spam settings or add
email@example.com in your safe / allow list of inbox. Once a mutual trust
is developed, we will send your digitized file and request for payment afterwards.
What is the Payment Procedure?
You will get the payment link in the email to pay for your digitized work. We use 2CO,
Ohio (www.2CheckOut.com ) as our reseller. Should you wish to pay via PayPal, 2Checkout.com, Inc.
(2CO) will direct you to the SECURE PAYPAL SERVER. Should you wish to pay by credit/debit card,
2Checkout.com will process you payment via their SECURE ORDER FORM.
As soon as we get a Payment passed status from 2CO (which usually takes an hour), we will email your digitized or vector file.
Can I pay by PayPal?
Yes, you can pay by PayPal.
Why are you using 2CheckOut.com service and not processing payments on your own website/ server?
We have opted for the renowned 2Checkout.com because you can shop with the peace-of-mind,
knowing that you are protected from online fraud, by purchasing from 2CO Certified Vendors.
You can pay by PayPal and all major credit cards listed below.
Absolutely no credit card information or PayPal account information is revealed to us.
All transactions are done on Paypal's or 2CO's secure server and are subject to review by
professional fraud analysts. Due to increasing fraudulent activities, customers feel more
safe and secure, entering their credit card or personal information with renowned payment
processing institutions instead of a private owned payment processing server on a sellers website.
2CheckOut.com is one of the biggest names in digital / non tangible products reselling and
payment processing institutions. In 2008, 2CO serviced over 2.6 million buyers for a total
of over $213 million US$ in sales. The site serves of an average of over 9 million page views per month.
You can pay by PayPal, Visa, Master Card, American Express, Diners Club, Discover, JCB, Debit
and many other options. For more information visit 2CheckOut's web site.
Do you offer free editing for your digitized file?
Nominal editing is done free of cost and complex editing if it is different than originally
ordered design is charged very reasonably.
What is .Zip (zipped files) format. How should I open the Zipped file?
Zipped files are "compressed" files that have been "zipped" to make the file size smaller
and pack many files in a single file. The designs in Samples page are available for downloading
as zipped format. These are various formats with original artwork and digitized artwork packed
in a single file for downloading. There are several programs that can unzip designs. Windows XP
has a built in feature to unzip the designs. Similarly you can download free version and trial
versions of win rar from www.rarlab.com. You can also purchase WinZip at www.WinZip.com or download
their trial version.
Do you keep backups of client's data for custom digitizing and vectors?
Yes, we keep backups of your custom digitized file, vector files, emails and
original logos/ artwork for 30 days and destroy the data afterwards.
Do you correspond with your customers personally?
Yes, we correspond with each customer personally and no correspondence is automated.
You do not have to sign up or log in to download your files. All your digitized files
are personally emailed to you to your given email address.
Do you also offer credit payment terms to your regular clients?
Yes we are already offering credit payment terms to our regular clients
(this amount is ranging from $50 to $350 per client). As with all businesses,
when a mutual trust starts developing with new clients, we start offering them
credit terms and increase the credit amount accordingly with the passage of time and work load.